Cancellation Policy

All bookings must be scheduled 2 days in advance. There are charges for late bookings. No refunds after a session has taken place, including online ESL classes, and Intake Calls for Be Empowered and At Your Service Packages. No refunds on courses and guides are included with the Be Empowered Package after they have been sent to the client. All online classes and consultations can be canceled by the instructor, after 15 minutes of tardiness with no refund. No excuses. For in-person classes: The parent must come pick the child up no later than 15 minutes after the session ends. Authorities will be contacted if a parent is more than 15 minutes late. The child will be held in the building lobby.

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